Terms of service

Ember & Elm — Terms of Service

Effective Date: 1/1/2026

By accessing or purchasing from Ember & Elm, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

Ember & Elm reserves the right to refuse service to anyone for any reason at any time.
You agree not to use our products or services for any unlawful or unauthorized purpose.

2. Products & Services

Many of our products are made to order and may include personalization.

  • Product descriptions and images are provided for illustrative purposes.

  • Due to the handcrafted nature of our items, slight variations in color, grain, or finish may occur and are not considered defects.

  • We reserve the right to modify or discontinue products at any time without notice.

3. Personalization Accuracy

Customers are responsible for ensuring all personalization details (names, dates, spelling, formatting) are entered correctly at checkout.

  • Ember & Elm is not responsible for errors submitted by the customer.

  • Personalized items are final sale and not eligible for returns or refunds unless damaged or incorrect due to our error.

4. Pricing & Payments

All prices are listed in USD unless otherwise stated.

  • Prices may change at any time without notice.

  • Payment is required in full at the time of purchase.

  • We reserve the right to cancel orders due to pricing errors, suspected fraud, or availability issues.

5. Order Processing & Shipping

Processing times vary by product and are listed at the time of purchase.

  • Shipping timelines are estimates and not guaranteed.

  • Ember & Elm is not responsible for delays caused by carriers, weather, or circumstances beyond our control.

  • Once an order has shipped, responsibility transfers to the carrier.

6. Returns, Refunds & Cancellations

Please refer to our Refund & Return Policy for full details.

  • Personalized items are non-returnable.

  • Non-personalized items may be eligible for return under specific conditions.

  • Orders may only be canceled within a limited window before production begins.

7. Damages & Issues

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with photos and order details so we can assist you promptly.

8. Intellectual Property

All content associated with Ember & Elm — including designs, images, text, branding, and graphics — is the intellectual property of Ember & Elm and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Ember & Elm is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

All products are provided “as is” and “as available.”

10. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the state in which Ember & Elm operates, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting.

12. Contact Information

For questions about these Terms of Service, please contact us at:
[your email address]